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Privacy and GDPR policy

Our Privacy & GDPR Policy

We collect and hold information only so that we can deal with enquires, sales and occasionally relevant marketing.

Purchasing via our online shop
We collect your contact details, billing address and payment information to process your order and collect the monies.

  • We hold your contact details. We use this to fulfil our agreement with you and have ongoing correspondence where necessary.

  • We use your name and address to generate postage labels using the Royal Mails click and drop service.

  • We do not hold your payment details. All payment information is encrypted for the payment purpose and we then do not hold any 'user accounts', credit or debit card information. This information is processed by Square Inc. Its Card processing systems adhere to the PCI Data Security Standard (PCI-DSS), Level 1.

Contacting us

  • Contacting us by email, telephone or via the contact form on this site
    If you contact us by any of the above methods we will keep your details so that we can best deal with your enquiry. We will use this to contact and have ongoing correspondence with.

If you have any comments or questions about this privacy policy, or would like to discuss or remove your data please feel free to contact us at gemmawhitakerceramics@outlook.com